✎ We run this on our own calls first — 19 calls through the platform's own switchboard before it was ever sold. See how it works

Calling

Business phone system Cloud business phone system in the browser: seats, extensions, forwarding, voicemail an… →
AI voice agent AI voice agent for inbound calls: answers out of hours, takes the details and files the… →
Call centre suite Call centre software: queues, skills routing, live monitoring, agent presence, disposit… →
Conversation intelligence Call transcription, summaries and automatic follow-up dates written onto the customer's… →
Power dialler Power dialler: work a list of leads without touching a keypad, with notes open and one-… →
- Auto dialler
- Do-not-call
WhatsApp calling Place and receive WhatsApp calls on the same switchboard, recorded and filed against th… →
Omnichannel inbox Calls, WhatsApp, email and tickets against one customer in a single thread. →
- WhatsApp inbox
- Tickets from calls
Features The complete feature list for Calling by Future Life Technologies — what is live today … →
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By need Calling for sales desks, support desks, collections and admissions. →
By team size Calling for small businesses, mid-market teams and enterprise floors. →
By industry Calling for education, healthcare, real estate, recruitment, travel and finance. →
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Customer stories Who runs on the calling platform: Future Life's own certification network, 430 centres … →
Apps and downloads No downloads: the calling platform runs in the browser. What you need, and what is hone… →
Countries and coverage Calling coverage by route: WhatsApp calling today, your own SIP trunk in days, an India… →
How it works How the calling product is set up: sign up, load your list, and the number is provision… →
Numbers and setup What provisioning a business phone number really involves: trunks, porting, regulation … →
Security and data How customer data is separated, what can be exported, and which certifications Future L… →
Questions Common questions about the calling product: numbers, certifications, pricing, data expo… →
Knowledge base How-to guides for the calling platform: first call, seats, queues, phone menus, recordi… →
Writing Notes from running a call centre on our own software — delivery failures, number provis… →
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Calling

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NUMBERS

Indian phone numbers, formatted properly

+91, ten digits, first digit 6 to 9. Most of the mess in a CRM comes from the same four mistakes.

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The format

India's country code is +91. Mobile numbers are ten digits and begin with 6, 7, 8 or 9. Written in full international form that is +91 followed by the ten digits, with no leading zero.

Landlines are an STD code plus a subscriber number, together also totalling ten digits — so +91 11 followed by eight digits for Delhi.

The four mistakes that fill a CRM with junk

Every one of these is common in imported data and every one of them breaks dialling, deduplication or both.

A leading 0 kept in front of the ten digits — 09876543210
The country code doubled — +9191 at the front
Spaces, hyphens and brackets that make two identical numbers look different
Eleven or twelve digits from an old export nobody cleaned

Store one way, display another

Keep every number in full international form with no punctuation — plus, country code, digits. That is the form a dialler wants and the form that deduplicates reliably.

Format it prettily on screen if you like. Just never store the pretty version, because the pretty version is where the duplicates come from.

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